Filing a Complaint with the KBN

Learn how to file a complaint with the Kentucky Board of Nursing

Frequently Asked Questions

  • Complaints concerning nurses, dialysis technicians, and licensed certified professional midwives can be submitted online by completing one of the links listed below:

  • ON-LINE SUBMISSION(S)​

  • The online reporting form will reference nurses but it should also be used for complaints regarding dialysis technicians and licensed certified professional midwives.
  • Please include as much information as possible in the complaint.
  • Online complaints are preferred; however, complaints can also be submitted via email to KBNdisciplinealert@kbn.gov , fax at (502) 429-3353 or by mail at the KBN Address listed below.

  • PAPER FORM(S)

    • ​​​Complaint - Consumer Complaint Form - To be completed by a patient, family member or friend of the patient, or a co-worker but not the employer or the facility where the incident took place.
    • Complaint - Facility Form - To be completed by the employer or the facility where the incident took place.
    • Complaint - Self-report Form - To be completed by the licensee, credential holder, or applicant.​

    • ​​​KBN Address
      • Attention: Investigation Branch
      • Kentucky Board of Nursing
      • 312 Whittington Parkway, Suite 300
      • Louisville, Kentucky 40222-5172
      • Phone:​ ​502-429-3300

    INVESTIGATION BRANCH (IB) QUESTION(S)

    • ​Use the Online Contact Form link below to contact the KBN Investigation BranchTeam.
    • Online Contact Form: Investigations Branch​​
​ ​

KRS 314.093 states, “Persons and agencies that file a complaint, provide sworn or written statements, or otherwise participate in an investigation or administrative proceeding instituted pursuant to this chapter shall have immunity from civil or criminal prosecution that is based upon such information unless the person or agency committed perjury, acted in bad faith, or acted with gross negligence, recklessness, or malicious purpose.”

Kentucky is a Mandatory Reporting State

  • Nurses: Kentucky is a Mandatory reporting state in which any person, including the licensee, that has knowledge that a violation of laws pertaining to nurses is required to report it to the Board pursuant to KRS 314.031(4).
  • Dialysis Technicians: Kentucky is a Mandatory reporting state in which any person, including the licensee, that has knowledge that a violation of laws pertaining to dialysis technicians is required to report it to the Board pursuant to KRS 314.035(3).
  • Licensed Certified Professional Midwives: A Licensed Certified Professional Midwife (LCPM) or an employer of an LCPM, must report any violation of KBN regulations by an LCPM to the Board KRS 314.408(4).
  • Any violations detailed in KRS 314.091(1), 201 KAR 20:470, and 201 KAR 20:630 are subject to these reporting requirements.

If your complaint is against someone other than a licensed nurse, please refer the complaint to the appropriate state regulatory agency.



KBN accepts formal complaints from students and the general public where a program of nursing is believed to have violated Kentucky education law. This page gives guidance on different courses of action that may be taken depending on if the complaint falls under KBN’s oversight or that of the program’s.

Please see Filing a Complaint with the KBN - Kentucky Board of Nursing.